• Upcoming Medicare Member Events 
• Refer a Friend
• Recap of Your 2019 Additional Benefits, Allowances and Programs*
• Join the Baystate Health Senior Class
• Medication Therapy Management Program
• Survivor Journeys – An Organization Supporting Your Cancer Journey
• We Want to Hear from You
• Advance Care Planning: Make Your Wishes Known
• Prevention and Screenings – What’s Appropriate for You?
• Quality Improvement Program
• If You Need Non-Emergency Care After Normal Business Hours
• Member Portal – my.HealthNewEngland.org – Sign up now!
• Affirmative Statement Regarding Incentives

If you would like to learn more about the information included in this newsletter, or if you have questions about your plan benefits, feel free to contact Member Services at (413) 787-0010 or toll-free at (877) 443-3314 (TTY: 711). We are available Monday through Friday, 8:00 a.m. – 8:00 p.m. (Oct. 1 – Mar. 31: 8:00 a.m. – 8:00 p.m., seven days a week).

*Disclaimers:

• • Health New England Medicare Advantage is an HMO and HMO-POS Plan with a Medicare contract. Enrollment in Health New England Medicare Advantage depends on contract renewal.
  • This information is not a complete description of benefits. Call (413) 787-0010 (TTY: 711) for more information.
  • The additional benefits are covered under all Massachusetts Health New England Medicare Advantage plans.
  • Out-of-network/non-contracted providers are under no obligation to treat Health New England members, except in emergency situations. Please call our Member Services number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services.

Health New England complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

ATTENTION: If you speak any language other than English, language assistance services, free of charge, are available to you. Call (413) 787-4000 or TTY 711. Health New England cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (413) 787-4000 o TTY 711. Health New England cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (413) 787-4000 ou TTY 711.