Interactive Voice Response (IVR)
Posted on January 25, 2022
We communicated back in July 2021 about our new interactive voice response (IVR) system, which is a quick and efficient self-service tool offering direct access to claims and eligibility status 24 hours a day, 7 days a week.
We are now live with this tool, and have taken the feedback we heard from our provider community and created a resource at healthnewengland.org/Providers/Resources. Once on the Resources page, click Interactive Voice Response (IVR) for frequently asked questions (FAQs) to help you navigate the system.
As always, to continue serving our community, if you have questions not found on this page, please call your Provider Relations Representative at (800) 842-4464, extension 5000, or send an email to providerrelations@hne.com.
