Tag Archives: interactive voice response

Interactive Voice Response (IVR)

Posted on October 28, 2022

As part of our goal to improve how quickly providers obtain information, Health New England offers a 24 hour/7 day a week service to obtain eligibility and claim status through an Interactive Voice Response (IVR) system. This automated phone system technology allows for incoming callers to access information by a voice response system of pre-recorded […]

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Interactive Voice Response (IVR)

Posted on January 25, 2022

We communicated back in July 2021 about our new interactive voice response (IVR) system, which is a quick and efficient self-service tool offering direct access to claims and eligibility status 24 hours a day, 7 days a week. We are now live with this tool, and have taken the feedback we heard from our provider […]

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