Healthcare Surveys are Coming in the Spring
Posted on December 22, 2025
Every spring, randomly selected Medicare beneficiaries are sent the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which asks questions about your healthcare and services you receive. Completing your CAHPS survey is crucial for personalized care. Your input shapes the future of your health plan.
Survey Tips: Be sure to think about your health and your personal experience with your healthcare in the last 6 months of 2025. The following tips may help clarify some aspects of the surveys:
- If you do not have prescription coverage with your Health New England plan, skip the “Your Prescription Drug Plan” section on the survey.
- Answer only the questions that apply to you by putting an “X” in the box to the left of your answer. If a question doesn’t apply to you, an arrow tells you what question to answer next,
for example “[If No, Go to Question 3].” - If someone helps you with the survey, be sure to answer these questions: “Did someone help you complete this survey?” and “How did that person help you?”
Why Your Opinion Counts: Your responses about your experience with Health New England and your doctors help us to design services and outreach programs to better assist you. If you do get
a survey, please take the time to complete it and mail it back. We thank you in advance.
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