Posted on January 29, 2016
We are changing our appearance, and renewing our commitment to quality and outstanding service. This change has no impact on your current plan or benefits. We will continue to offer the same great plans, including our Medicare Advantage and Be Healthy™ MassHealth plan. We have been meeting the health care needs of our communities for more […]
Posted on December 10, 2015
Managing Your Paperless Preferences Health New England is happy to let you know about a recent change in how some health insurance information is being provided to members. As part of an ongoing effort to minimize our impact on the environment, Explanations of Benefits (EOBs) are now provided in electronic format on our secure member […]
Posted on November 25, 2015
Our Winter 2015 Member Newsletter is now available online, featuring news and information on the following topics: All-new HNE member portal Flu shot reminder Emergency room services Understanding medication coverage Clinical stabilization services for substance abuse* 2015 tax forms for health care coverage CAHPS survey information Affirmative statement regarding incentives Fully-Funded Semi-Annual Notice of Changes* […]
Posted on November 24, 2015
For the twelfth consecutive year, Health New England proudly supports The Festival of Trees, hosted by the Springfield Boys & Girls Club, Inc. This fun and festive event will take place in Tower Square from November 27 – December 13. Attendees will be able to view over a 100 uniquely decorated trees and have a chance to enter in a […]
Posted on November 12, 2015
What is CAHPS*? It stands for “Consumer Assessment of Health Care Providers and Systems.” It’s a program that asks members like you what you think about the quality of care that you get from Health New England and your health care providers. This independent and confidential survey is conducted on Health New England’s behalf by […]
Posted on November 12, 2015
Health New England (HNE) recently expanded substance abuse treatment coverage for members* to include clinical stabilization services (CSS). This new coverage became effective October 1, 2015. What is CSS? Clinical stabilization services is a 24-hour clinically managed post-detoxification treatment for adults or adolescents, usually following acute treatment services for substance abuse. This treatment may include […]
Posted on November 12, 2015
Many of us, at one time or another, have had the experience of visiting the emergency room (ER). In addition to being poked and prodded by all the doctors and nurses in the ER, there’s also a possibility of having to stay in the hospital for further evaluation. Did you know? Even if you stay […]
Posted on November 12, 2015
No one enjoys getting sick, especially with the flu. According to the Centers for Disease Control and Prevention (CDC), influenza (the flu) is a serious disease that can lead to hospitalization. Every flu season is different. Influenza infection can affect people differently. Even healthy people can get very sick from the flu and spread it […]
Posted on November 12, 2015
Health New England makes utilization decisions based on appropriateness of care and service and existence of coverage. There are no specific rewards to practitioners or other individuals conducting utilization review for denials of coverage or service care. Health New England does not provide financial incentives for Utilization Management (UM) decision-makers that encourage or result in […]
Posted on November 12, 2015
Newly Redesigned, Easy to Use Healthcare can be complex, but managing your healthcare benefits shouldn’t be. Health New England is making things easier for you with our all-new member portal, my.HealthNewEngland.org. The new portal offers simple language, straightforward menu options, and easy access from any device – smartphone, tablet or computer. Visit my.HealthNewEngland.org and register […]