Telehealth Guidance Location 02
Posted on May 28, 2021
When providing care to our members, whether in person or by way of telehealth, it is important to remember to include the appropriate location of these services in your claim submission. This may result in a separate claim submission for those in-person type services ordered during a telehealth office visit. If the services, which are performed only in person, are billed as telehealth, this may result in a claim payment denial.
To learn more on our telehealth guidelines, please go to healthnewengland.org/Providers/Resources, click Payment Polices and reference our policy on Telehealth (Telemedicine) Services.
You may also call your Provider Relations Representative at (800) 842-4464, ext. 5000, or send an email to providerrelations@hne.com.
