Provider Claims Queue Extended Hours
Posted on April 28, 2017
Attention Billing Staff:
It has been brought to our attention through provider feedback that we needed to re-evaluate our hours of operation for our Provider Claims Queue. Historically, the queue was open 9:00 a.m. – 12:00 p.m. and 1:00 p.m. – 3:00 p.m. In order to provide the highest standard of provider satisfaction we strive for, the queue hours have been extended. Claims Queue representatives will be available 9:00 a.m. – 5:00 p.m. (Eastern Time) to take your claims related calls.
You can call the Provider Claims Queue at (800) 842-4464, ext 5026, with your general claim inquiries. As a reminder, participating providers are able to sign up for HNEDirect, our secure web portal, which is available 24/7. On HNEDirect, you can view claim status and submit eClaims, check member eligibility, obtain reports, as well as change provider demographic information.
To establish a username and password, please register at hnedirect.com.
