January 2020 – Coordination of Benefits
Posted on February 10, 2020
As part of our effort to improve the experience you have with Health New England, we worked diligently over the last year with our claims payment system to accept the automatic transfer of Medicare processed claim data for our Medicare Beneficiaries.
We are happy to share that there is no longer a need to send the additional paperwork for us to coordinate these benefits. When your Medicare remittance indicates the claim was automatically crossed over to Health New England, this is in fact correct.
In addition, we also accept electronic secondary x12 claim data, but when there are physical attachments needing to reach Health New England, please mail that paperwork to us.
If you have questions regarding this change, please call your Provider Relations Representative at (800) 842-4464, ext. 5000, or send an email to ProviderRelations@hne.com.
