Code of Conduct, Reporting Issues, Annual Training
Posted on November 4, 2020
It is Health New England’s policy to conduct its business in compliance with all applicable federal and state laws and regulations and to assure that Health New England operates in a manner consistent with the letter and the spirit of the laws. Health New England expects its employees, management, governing body members and first tier, downstream and related entities (FDRs) or “Covered Individuals” to adhere to this Code of Conduct when conducting business on behalf of Health New England and its subsidiaries.
Read our Code of Conduct at healthnewengland.org/Code-of-Conduct. Refer to Section E for a definition of what constitutes a Covered Individual.
Reporting Concerns:
All Covered Individuals are required to promptly report potential compliance, or fraud, waste and abuse (FWA) issues of which they have knowledge or a good faith belief. Report in one of the following ways:
a) Report to Health New England Compliance: compliancedepartment@hne.com.
b) Call the Health New England Compliance hotline toll-free at (800) 453-3959, 24 hours, seven days a week (reports can be made anonymously).
c) Potential fraud may also be reported directly to the Department of Health and Human Services (HHS) Office of the Inspector General (OIG) Hotline:
• Phone: (800) HHS-TIPS or (800) 447-8477 TTY: (800) 377-4950
• Fax: (800) 223-8164
• Mail: US Department of Health and Human Services
Office of the Inspector General
Attn: OIG Hotline Operations
P.O. Box 23489
Washington, DC 20026
Annual Compliance Training:
Medicare Providers must complete Compliance and FWA training that meets the requirements outlined in Chapter 21 of the Medicare Managed Care Manual and, at a minimum, includes:
1. Code of Ethics/Standards of Conduct;
2. A method for reporting compliance concerns;
3. A Statement that good faith reporting carries no retaliatory actions.
Members of HCAS can complete the training through the HCAS website at https://www.hcasma.org/MedicalTraining.aspx.
