{"id":7968,"date":"2023-01-12T17:22:02","date_gmt":"2023-01-12T17:22:02","guid":{"rendered":"http:\/\/hnetalk.com\/provider\/?p=7968"},"modified":"2023-01-12T17:22:02","modified_gmt":"2023-01-12T17:22:02","slug":"medical-record-retrieval-program","status":"publish","type":"post","link":"https:\/\/hnetalk.com\/provider\/medical-record-retrieval-program\/","title":{"rendered":"Medical Record Retrieval Program"},"content":{"rendered":"<p>Health New England has initiated a program to better serve our members \u2014 your patients \u2014 with a process that more accurately reports their health status and clinical risk profile.<\/p>\n<p>As part of our annual risk adjustment process, we will be conducting reviews of our members\u2019 medical records. This review ensures that all ICD-10 codes submitted via claims are validated by supporting documentation. It also identifies any areas for improvement in the identification and documentation of diagnosis codes. The clinical profile of a member is based on the diagnoses documented and reported by healthcare providers. Reviewing medical chart documentation enables us to identify conditions recorded in the member\u2019s medical record but not reported on their claims. The collected data will be used to increase the accuracy of our members\u2019 health status, report the information to the state, and better assess health needs of our members.<\/p>\n<p><strong>We have partnered with Change Healthcare to assist us in collecting medical records and performing CMS Risk Adjustment chart reviews for the 1\/1\/2022-12\/31\/2022 (12 months) dates of service.<\/strong><\/p>\n<p>Please be assured that this is not an audit. The outlined process will allow us to identify and document all appropriate diagnosis codes associated with your patients who are Health New England members and beneficiaries of Health New England. Additional diagnosis information will not be used to penalize or audit you in any manner.<\/p>\n<p>When you receive a call from a representative of Change Healthcare, the representative will share further details about this initiative. Change Healthcare\u2019s consulting team of coding specialists and field reviewers (FRs) aim to complete this process with as little disruption to your practice as possible.<\/p>\n<p>We entered into a <em><strong>HIPAA Business Associate Agreement (BAA) with Change Healthcare<\/strong> <\/em>for this purpose. Accordingly, the release of this information to Change Healthcare is permissible under <em>HIPAA<\/em>. Change Healthcare maintains security of data as required under <em>HIPAA<\/em> and its <em>BAA<\/em> with Health New England.<\/p>\n<p><strong>Here is what you can expect from Change Healthcare:<\/strong><\/p>\n<ul>\n<li>Change Healthcare will call you to validate patient information and send you a list of patient names\/medical records to submit for review through a secured or encrypted delivery method.<\/li>\n<li>During the call, they will also discuss your preferred method of chart retrieval. Change Healthcare has multiple retrieval options:<\/li>\n<\/ul>\n<ol>\n<li><strong>Onsite:<\/strong> Change Healthcare will have Field Reviewers (FRs) come onsite to retrieve charts and upload to the CHC system.<\/li>\n<li><strong>Remote access:<\/strong> Provide Change Healthcare with remote access to your electronic medical record system. For remote access, the requested medical records are queued for a Change Healthcare representative to \u201cremote in\u201d and download only the requested records. This option minimizes office disruption.<\/li>\n<li><strong>Secure Drop Box:<\/strong> Coordinate with Change Healthcare to set up an electronic way to exchange the requested medical records.<\/li>\n<li><strong>Charts via Secure Email:<\/strong> Provider site staff will email images in batches using a secure email address provided by Change Healthcare.<\/li>\n<li><strong>Fax:<\/strong> Fax the requested medical records to a secure server if the chart concentration is less than five charts at any given location.<\/li>\n<li><strong>Hard copy:<\/strong> Mail paper copies of the requested medical records or put PDF copies on a CD or flash drive.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>If you have any questions or require further information, please call Health New England Risk Adjustment at (800) 842-4464, extension 3431, or email us at <a href=\"mailto:smorgan@hne.com\" target=\"_blank\" rel=\"noopener\">smorgan@hne.com<\/a>.<\/p>\n<p>Thank you for your cooperation and for your efforts to provide excellent care to your patients.<\/p>\n<p>Sincerely,<br \/>\nStephne Morgan, CPC, CPMA, CRC<br \/>\nRisk Adjustment Supervisor<\/p>\n<p><strong>Confidentiality<\/strong><br \/>\nHealth New England has entered a <em>BAA<\/em> with Change Healthcare, in accordance with the privacy regulation of <em>HIPAA<\/em>. This agreement allows this vendor to perform activities involving the use or disclosure of individually identifiable health information on behalf of Health New England. In addition, it only permits this vendor to use the information as permitted under the agreement. The regulations promulgated under <em>HIPAA<\/em> are the federal rules that govern the privacy of an enrollee\u2019s protected health information (PHI) and establish requirements for the use and disclosure of PHI by physicians\/health care professionals and health plans in connection with their health care operations\u2019 activities. <em>HIPAA<\/em> allows a covered entity to disclose PHI to another covered entity for the health care operations of the entity receiving the information, without an enrollee&#8217;s authorization or consent, under certain circumstances.<\/p>\n<p>Under this provision, you are permitted to disclose PHI to this vendor as a Health New England business associate when requested for purposes such as:<\/p>\n<ul>\n<li>Quality assessment.<\/li>\n<li>Disease management, case management and care coordination.<\/li>\n<li>Evaluating health plan performance.<\/li>\n<li>Accreditation, certification, licensing, and credentialing activities.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>In adopting this regulation under <em>HIPAA<\/em>, the Department of Health and Human Services (DHHS) explicitly recognized in the preamble to the <em>HIPAA<\/em> privacy regulations that health plans may need to obtain PHI from physicians and other health care professionals for the plans\u2019 quality-related activities, accreditation, and performance measures. The Department of Health and Human Services confirmed that the provision was intended to allow information to flow from one covered entity to another for activities important to providing quality and effective health care.<\/p>\n<p>A signed consent form from the member is not required under the <em>HIPAA<\/em> privacy rule for you to release the requested information to Health New England or to Change Healthcare, who is acting on our behalf.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Health New England has initiated a program to better serve our members \u2014 your patients \u2014 with a process that more accurately reports their health status and clinical risk profile. As part of our annual risk adjustment process, we will be conducting reviews of our members\u2019 medical records. This review ensures that all ICD-10 codes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[92],"tags":[165,166],"class_list":["post-7968","post","type-post","status-publish","format-standard","hentry","category-provider-newsletter","tag-medical-record-retrieval-program","tag-risk-adjustment"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZHB-24w","_links":{"self":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/comments?post=7968"}],"version-history":[{"count":5,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7968\/revisions"}],"predecessor-version":[{"id":7974,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7968\/revisions\/7974"}],"wp:attachment":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/media?parent=7968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/categories?post=7968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/tags?post=7968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}