{"id":3121,"date":"2017-02-27T18:23:22","date_gmt":"2017-02-27T18:23:22","guid":{"rendered":"http:\/\/hnetalk.com\/provider\/?p=3121"},"modified":"2017-02-27T18:23:22","modified_gmt":"2017-02-27T18:23:22","slug":"provider-claims-queue-extending-hours","status":"publish","type":"post","link":"https:\/\/hnetalk.com\/provider\/provider-claims-queue-extending-hours\/","title":{"rendered":"Provider Claims Queue Extending Hours"},"content":{"rendered":"<p>Your concerns over Health New England\u2019s Provider Claims Queue have been recognized.\u00a0 Historically the Provider Claims Queue was open from 9:00 a.m. &#8211; 12:00 p.m. and 1:00 p.m. &#8211; 3:00 p.m.\u00a0 In order to provide the highest standard of provider satisfaction, we are extending the Provider Claims Queue hours effective March 01, 2017.\u00a0 Provider Claims representatives will be available between the hours of 9:00 a.m. EST through 5:00 p.m. EST to take your claim related calls.<\/p>\n<p>You can reach the Provider Claims Queue by calling (800) 842-4464, ext 5026.\u00a0\u00a0 The Provider Claims Queue is available to answer general claim inquiries.\u00a0 As a reminder, participating providers are able to sign up for <a href=\"https:\/\/www.hnedirect.com\/login\/\" target=\"_blank\">HNEDirect<\/a>, our secure web portal, which is available 24\/7 to: view claim status, submit eClaims, check member eligibility, obtain reports (negative balances, EOPs, PCP panel lists) as well as change provider demographic information.<\/p>\n<p>We are hopeful the extension of our Provider Claims Call Center hours will address some of the concerns we have most recently received.\u00a0 We would like to thank you for your continued support and partnership.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your concerns over Health New England\u2019s Provider Claims Queue have been recognized.\u00a0 Historically the Provider Claims Queue was open from 9:00 a.m. &#8211; 12:00 p.m. and 1:00 p.m. &#8211; 3:00 p.m.\u00a0 In order to provide the highest standard of provider satisfaction, we are extending the Provider Claims Queue hours effective March 01, 2017.\u00a0 Provider Claims [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3122,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4],"tags":[],"class_list":["post-3121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-informational-purposes-only"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/hnetalk.com\/provider\/wp-content\/uploads\/2017\/02\/customer-service.jpg?fit=724%2C483&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZHB-Ol","_links":{"self":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/3121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/comments?post=3121"}],"version-history":[{"count":1,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/3121\/revisions"}],"predecessor-version":[{"id":3123,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/3121\/revisions\/3123"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/media\/3122"}],"wp:attachment":[{"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/media?parent=3121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/categories?post=3121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/tags?post=3121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}