Posted on September 12, 2016
Health New England providers can now view up-to-date information online, including claim status, member eligibility and member benefits. Once registered on HNEDirect, a provider can: Check eligibility Obtain the patient’s Health New England copay amount to ensure collection of the correct copay at the time of service Check the status of claims submissions Check the […]
Posted on September 12, 2016
At Health New England we strongly believe that quitting smoking will improve the quality of life and overall health of our members. That’s why we offer a smoking cessation program that includes a member reimbursement of up to $50 for attending a smoking cessation class or hypnosis session. In addition, the following smoking cessation medications are […]
Posted on September 12, 2016
Accurate provider/pharmacy directories are critical to helping our members make educated decisions about their plan choices. Health New England offers an online directory for all of our products. In addition, hard copies of each directory are available upon request. In an effort to support both CMS and NCQA requirements, we are reaching out to our […]
Posted on September 12, 2016
Health New England was the first health plan in the state to offer telehealth services to members, making Teladoc available to commercial and Be Healthy members in August 2015, and to Medicare Advantage Members in January 2016. Since then, two more health plans – Blue Cross Blue Shield of Massachusetts and Harvard Pilgrim – now […]
Posted on September 12, 2016
At Health New England, we are constantly looking for ways to improve the way we communicate with our providers. We want to make sure you have the information you need from us when you need it – and the most immediate way for us to be able to do that is via email. As we […]
Posted on July 13, 2016
Pain Management: A Balanced Approach to Care Tuesday, November 1, 2016 8:30 a.m. – 4:00 p.m. Presented by Baystate Health and Health New England A course for physicians, pharmacists, nurse practitioners, social workers, physician assistants, psychologists, social workers, mental health and addiction counselors. This course is designed to provide the latest information on the scope […]
Posted on July 13, 2016
In response to the continued impact of the opioid crisis, Health New England is providing substance use disorder evaluation coverage to our plan members. As part of recently enacted Massachusetts legislation (Chapter 52 of the Acts of 2016, An Act Relative to Substance Use, Treatment, Education and Prevention), Health New England is in compliance with […]
Posted on July 13, 2016
Results from Health New England’s 2016 survey about communications between Primary Care Providers (PCPs) and Behavioral Health (BH) Providers are in. In March, we sent out 288 questionnaires to PCPs at 10 of our practices with the highest population of members receiving BH treatment. This questionnaire was designed to assess satisfaction with the communication received […]
Posted on July 5, 2016
We have recently updated several Health New England medical policies that will become effective on 9/1/16: Clinical Trial for Medicare Advantage Members Clinical Review Criteria related to: Behavioral Health Day Treatment Behavioral Health Repetitive Transcranial Magnetic Stimulation Continuous Glucose Monitoring Genetic Testing Implantable Miniature Ocular Telescope Laser-Assisted Uvulopalatoplasty or Uvulopalatopharyngoplasty Mobi-C Artificial Cervical Disc Rhinoplasty […]
Posted on June 23, 2016
A tip sheet for the culturally sensitive practitioner Culture can be defined as the pattern of behavior, beliefs, values, communication, and customs as affected by racial, ethnic, geographical, socioeconomic, biological, and/or spiritual factors. Culture is sometimes seen as only relevant when grouped by various ethnic/racial identities, but each individual’s culture will affect his/her treatment in more […]