Health New England has changed our pharmacy benefits\u00a0manager from Castia Rx to OptumRx\u00ae<\/sup>. Beginning on\u00a0January 1, 2020, OptumRx will administer prescription drug\u00a0benefits for our Medicare Advantage members who have\u00a0prescription drug coverage through one of our plans.<\/p>\n New ID Cards in the Mail<\/strong> Begin using your new Health New England Medicare\u00a0Advantage ID card on January 1, 2020, and destroy\u00a0your old card.<\/strong><\/em><\/p>\n Questions about 2020 Rx Benefits<\/strong> Questions about this transition or your overall plan benefits should be directed to Health New England\u00a0Medicare Advantage Member Services at (413) 87-0010 or toll-free at (877) 443-3314 (TTY: 711),\u00a0Monday\u2014Friday, 8 a.m.\u20148 p.m. (Oct. 1\u2014Mar. 31: 8 a.m.\u20148 p.m., seven days a week).<\/p>\n","protected":false},"excerpt":{"rendered":" OptumRx is your New Pharmacy Benefits Manager Health New England has changed our pharmacy benefits\u00a0manager from Castia Rx to OptumRx\u00ae. Beginning on\u00a0January 1, 2020, OptumRx will administer prescription drug\u00a0benefits for our Medicare Advantage members who have\u00a0prescription drug coverage through one of our plans. New ID Cards in the Mail We are issuing new Health New […]<\/p>\n","protected":false},"author":1,"featured_media":8721,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[17],"tags":[316,913,912,705],"class_list":["post-8719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medicare","tag-medicare-advantage","tag-member-id-cards","tag-new-pharmacy-benefit-manager","tag-optumrx"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/hnetalk.com\/member\/wp-content\/uploads\/2019\/12\/new-id-card.jpg?fit=1043%2C1192&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZGa-2gD","_links":{"self":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/8719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/comments?post=8719"}],"version-history":[{"count":2,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/8719\/revisions"}],"predecessor-version":[{"id":8723,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/8719\/revisions\/8723"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/media\/8721"}],"wp:attachment":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/media?parent=8719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/categories?post=8719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/tags?post=8719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nWe are issuing new Health New England Medicare Advantage\u00a0ID cards with new pharmacy information on them. If you\u00a0have one of our Medicare Advantage plans with Rx coverage,\u00a0you should have or will soon be receiving your new member ID card in the mail.<\/p>\n
\nFor questions about your 2020 prescription benefits or home delivery, please call OptumRx Member\u00a0Services toll-free at (800) 393-0395 (TTY: 711), Monday\u2014Friday, 9 a.m.\u20149 p.m., and Sat.\/Sun., 9 a.m. \u20146 p.m.\u00a0Eastern Time. After December 26, they will be available 24 hours a day, 7 days a week. More information\u00a0about Home Delivery is available online at optumrx.com<\/a>.<\/p>\n