As a valued member of Health New England, we want to make sure you have coverage for medical care when you need it and that you understand what is covered.<\/p>\n
Using in-network providers<\/strong> Another advantage to choosing a provider in the Health New England network is that in-network doctors and medical practitioners have access to your medical history and records, and they can work together to provide you appropriate care.<\/p>\n In order for Health New England to pay for your care (copays\/deductibles apply), you must stay in-network for non-emergency health care services such as a doctor or specialist visit, lab work or x-rays, and prescriptions. Otherwise, you may be responsible for the full cost of your visit. PPO plan members may use out-of-network providers for these services. However, staying in-network is more convenient and cost-effective.<\/p>\n To search for in-network providers, go to healthnewengland.org\/provider-search<\/a>. *In accordance with your plan benefits.<\/em><\/p>\n After-hours coverage<\/strong> First, consult with your doctor\u2019s office about their after-hours care options. Many doctors now offer weekend hours and an after-hours call service to help you. However, if you can\u2019t reach your doctor after hours, we offer some alternatives for you.<\/p>\n For non-emergency medical issues<\/strong> such as a cold, flu, urinary tract infection and more, you can access U.S. board-certified physicians through phone or video consultation 24\/7 by registering for Teladoc\u2122. This service is available for the same copay as a PCP visit. Learn more at healthnewengland.org\/Teladoc<\/a> or call 1-800-Teladoc to get started. (Teladoc is available for most members; however, some self-funded plan members are not eligible.<\/em>)<\/p>\n If you\u2019re just looking for health advice<\/strong>, call the free Health New England 24\/7 nurse line. You can ask licensed nurses and clinicians questions about health-related issues and medications. To reach the nurse line, call (866) 389-7613 or email nurseline@hne.com<\/a>.<\/p>\n
\nThe Health New England provider network includes doctors, specialists, hospitals and pharmacies in your area. By using a provider that is in-network, you can be sure that you are covered.* Also, when you see a specialist that is part of our network, you do not need a referral, making it easier to get the care you need.<\/p>\n
\nFor GIC members, search for in-network providers at healthnewengland.org\/gic-provider-search<\/a>.<\/p>\n
\nMedical issues and questions don\u2019t always come up during regular office hours, so Health New England has after-hours care options available to you as part of your membership.<\/p>\n