At Health New England, we are committed to making sure that you get the best possible care and service.<\/p>\n
So how do we do that?<\/em> There are a lot of different ways \u2013 and they all fall under our Quality Management Program. Each year, we develop a Quality Management Work Plan that lists the activities we do each year.<\/p>\n For a copy of the latest plan and more information on these programs, call Member Services at (413) 787-0010 or (877) 443-3314. For TTY\/TDD, (800) 439-2370.<\/p>\n A representative is available Monday through Friday, 8:00 a.m. \u2013 8:00 p.m.<\/p>\n","protected":false},"excerpt":{"rendered":" At Health New England, we are committed to making sure that you get the best possible care and service. So how do we do that? There are a lot of different ways \u2013 and they all fall under our Quality Management Program. Each year, we develop a Quality Management Work Plan that lists the activities […]<\/p>\n","protected":false},"author":11,"featured_media":4185,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[17,19],"tags":[383,381,382],"class_list":["post-4182","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medicare","category-newsletter","tag-management-program","tag-mar2016","tag-quality"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/hnetalk.com\/member\/wp-content\/uploads\/2016\/03\/quality-mgmt-program.png?fit=700%2C450&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZGa-15s","_links":{"self":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/4182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/comments?post=4182"}],"version-history":[{"count":2,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/4182\/revisions"}],"predecessor-version":[{"id":4189,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/4182\/revisions\/4189"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/media\/4185"}],"wp:attachment":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/media?parent=4182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/categories?post=4182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/tags?post=4182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}