{"id":3229,"date":"2015-03-16T16:31:34","date_gmt":"2015-03-16T20:31:34","guid":{"rendered":"http:\/\/www.hnetalk.com\/Member\/?p=3229"},"modified":"2015-03-16T16:31:34","modified_gmt":"2015-03-16T20:31:34","slug":"confused-about-your-healthcare-get-help-from-our-bilingual-care-coordinators","status":"publish","type":"post","link":"https:\/\/hnetalk.com\/member\/confused-about-your-healthcare-get-help-from-our-bilingual-care-coordinators\/","title":{"rendered":"Confused About Your Healthcare? Get Help From Our Bilingual Care Coordinators"},"content":{"rendered":"<div id=\"attachment_3238\" style=\"width: 264px\" class=\"wp-caption alignright\"><a href=\"https:\/\/i0.wp.com\/03c4283.netsolhost.com\/member\/wp-content\/uploads\/2015\/03\/Confused.jpg\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-3238\" class=\"size-full wp-image-3238\" src=\"https:\/\/i0.wp.com\/03c4283.netsolhost.com\/member\/wp-content\/uploads\/2015\/03\/Confused.jpg?resize=254%2C250\" alt=\"Confused?\" width=\"254\" height=\"250\" \/><\/a><p id=\"caption-attachment-3238\" class=\"wp-caption-text\">Confused?<\/p><\/div>\n<p>Do you ever feel like:<\/p>\n<ul>\n<li>You don\u2019t understand what your doctor wants you to do?<\/li>\n<li>You don\u2019t understand what HNE covers for your healthcare? Or<\/li>\n<li>You don\u2019t even know how you are going to get to the doctor\u2019s office?<\/li>\n<\/ul>\n<p>Don\u2019t worry. HNE has Care Coordinators (who speak English and Spanish) whose job it is to help you. Their names are Jeanette and Hector. They have years of experience helping people like you get the answers they are looking for. They are here to make sure you understand your insurance benefits and your doctor\u2019s instructions. They will answer your questions themselves or find someone else who can answer your question. They will help you get the resources you need. They will also help you overcome any obstacles to getting to your doctor. Best of all, this help is totally free!<\/p>\n<p>Jeanette says, \u201cMy job is about taking things that don\u2019t make sense and helping people to understand. I put myself in the other person\u2019s shoes and walk the walk with them. I find myself coaching people, saying, \u2018Hey, listen! You can do this. This is how you do it.\u2019 I love knowing that HNE believes that helping our members is our first priority!\u201d<\/p>\n<p>How to Get a Care Coordinator<br \/>\nYou will be given a health survey when you first sign up for HNE\u2019s MassHealth program. The survey has about 30 questions about your life and health. It is used to decide if you need a Care Coordinator or a more in-depth Case Manager.<\/p>\n<p>You can also request a Care Coordinator by calling HNE\u2019s Member Services at the number below. You can just call and ask for one. You can also call just to talk about a question or problem. Member Services may decide that a Care Coordinator is the best person to help you. For example, you may have trouble getting to your doctor\u2019s visits. Depending on your health status, Jeanette or Hector might be able to help you apply to HNE or your doctor\u2019s office for free transportation.<\/p>\n<p>HNE\u2019s Care Coordinators are happy to help you out. To connect with one, call Member Services at 800-786-9999 or TTY 800-439-2370. Our hours are Monday through Friday, 8:00 a.m. \u2013 4:30 p.m.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you ever feel like: You don\u2019t understand what your doctor wants you to do? You don\u2019t understand what HNE covers for your healthcare? Or You don\u2019t even know how you are going to get to the doctor\u2019s office? Don\u2019t worry. HNE has Care Coordinators (who speak English and Spanish) whose job it is to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3238,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3],"tags":[55,207],"class_list":["post-3229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-be-healthy","tag-care-coordinator","tag-masshealth"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/hnetalk.com\/member\/wp-content\/uploads\/2015\/03\/Confused.jpg?fit=254%2C250&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZGa-Q5","_links":{"self":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/3229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/comments?post=3229"}],"version-history":[{"count":0,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/posts\/3229\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/media\/3238"}],"wp:attachment":[{"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/media?parent=3229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/categories?post=3229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hnetalk.com\/member\/wp-json\/wp\/v2\/tags?post=3229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}