New for 2020: New Pharmacy Benefits Manager – OptumRx
Posted on November 27, 2019
As part of our commitment to help keep your health care costs down while still providing you with the highest possible level of quality, Health New England is changing our pharmacy benefits manager from Castia Rx to OptumRx®. Beginning on January 1, 2020, OptumRx will administer prescription drug benefits for our Medicare Advantage members who have prescription drug coverage through one of our plans.
New ID Card Coming with New Rx Information
Because of the transition to OptumRx, members will be issued a new Health New England Medicare Advantage member ID card that will have new pharmacy information. Your new card will arrive in the mail before January 1, 2020. Begin using your new Health New England Medicare Advantage ID card on January 1, 2020, and destroy your old card. Be sure to show your new ID card the next time you go to the doctor and when filling any prescriptions. We have notified our network pharmacies and providers about the change to OptumRx.
Questions about Rx Benefits
If you currently have prescription coverage from Health New England, you should have received a letter from us about this transition. Please refer to that letter for more details.
If you have any questions about your 2020 prescription benefits or home delivery, please call OptumRx Member Services toll-free at (800) 393-0395 (TTY: 711), Monday – Friday, 9 a.m. – 9 p.m., and Sat./Sun., 9 a.m. – 6 p.m. Eastern Time. After December 26, they will be available 24 hours a day, 7 days a week. More information about Home Delivery is available online at optumrx.com.
If you have questions about this transition or your overall plan benefits, please call Health New England Medicare Advantage Member Services at (413) 787-0010 or toll-free at (877) 443-3314 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m. (Oct. 1 – Mar. 31: 8 a.m. – 8 p.m., seven days a week).
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