Is Your PCP on File with Health New England?
Posted on March 30, 2026
Whether you are a new member with Health New England or have been with us for years, it’s important to have a Primary Care Provider (PCP) on file with us. Selecting a PCP is required for HMO plan members. Although a PCP is not required for PPO members, it is highly recommended for continuity of care. Your PCP is more than just a doctor or medical caregiver – they are your partner in health. Your PCP will coordinate your care to help you stay healthy, from annual physicals and immunizations to lab tests and specialty care.
To select a PCP or change your PCP of record, you can do one of the following:
Register for and log into the Member Portal at my.healthnewengland.org.
- Click the Provider Search button in the left navigation.
- Use the search tool to find a Primary Care Physician.
- Then click the green “Select Primary Care Provider” button to choose your PCP.
Contact our Member Services team for help finding a PCP or to update your PCP on file.
- Phone: (877) 443-3314 (TTY: 711), 8:00 a.m. – 8:00 p.m., Monday-Friday (Oct. 1 – Mar. 31: 8:00 a.m. – 8:00 p.m. / 7 days a week)
- Email: memberservices@hne.com
Use our Provider Search tool to find a PCP and other providers in Health New England’s network, including hospitals, specialists, nutritionists, and behavioral health providers at healthnewengland.org/medicare/provider.
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