Choosing the Correct Care – Try Teladoc
Posted on December 17, 2025
When you have a non-emergency medical issue, you should always contact your Primary Care Provider (PCP) first. But what do you do when your PCP is not available? An emergency room visit in this case may cost you over $100 in copays and may apply toward your deductible.
The good news is that you now have another option.
Try Teladoc® – Our Telehealth Service*
As a Health New England member, you have access to Teladoc* — anytime, 24 hours a day, 7 days a week, for virtual urgent care visits with a U.S.-licensed physician via phone, mobile app or online video consultation to treat non-emergency medical issues. Cost share may apply depending on your plan.
Teladoc physicians can treat many medical conditions, including:
- Cold & flu symptoms
- Sore throat, respiratory infections
- Allergies, sinus problems
- Skin problems
- Short-term prescriptions and more!
Learn more about Teladoc at healthnewengland.org/generalteladoc. To register or set up a consultation, call 1-800-Teladoc (1-800-835-2362) or go to Teladoc.com/HNE.
Through Teladoc, you also have access to Behavioral Health Services* to treat conditions such as depression, anxiety, grief, addiction, etc. Cost share may apply for Teladoc Behavioral Health Services depending on your plan. Learn more at healthnewengland.org/bhteladoc or call 1-800-Teladoc to schedule a virtual visit with a therapist.
View this Teladoc flyer for more >>
*Not applicable to all self-funded group members. Some self-funded employer groups do not participate in the Teladoc Medical Care or Behavioral Health benefit. Please check your plan materials for details or call Member Services at (413) 233-3060 or toll-free (800) 791-7944 (TTY: 711).
Remember, call 911 or go to the nearest emergency room if you need immediate medical attention for:
• Life-threatening medical conditions that may cause loss of life
• Medical conditions that cause serious or severe symptoms
• Injuries that may cause lasting physical damage
Other Care Options
As a Health New England member, you have many other ways to access the health care you need that can save you time and money. See your options below:
Primary Care Providers
Having a primary care provider (PCP) is very important.** We encourage you to choose a PCP so you can establish a relationship and discuss ways to stay healthy, and manage any chronic conditions you may have. They can also treat you for minor illnesses and injuries, even after normal business hours.
**HMO plan members are required to select a PCP. PPO plan members are not required to select a PCP, but it is highly recommended to have a PCP for continuity of care, and for non-emergency care.
Contact Your PCP First
For non-emergency medical issues, always contact your PCP first. Most of our in-network PCPs see patients for non-emergency medical issues on a timely basis. In addition, many doctors’ offices now offer telehealth services if you can’t make it to an in-person visit. And because medical problems can occur at any time, Health New England’s in-network PCPs have 24/7 coverage for calls.
Urgent Care Centers
Urgent care centers have capabilities to handle some minor medical emergencies like:
• Broken bones and sprains
• Bronchitis and pneumonia
• Insect bites, rashes and more
24-Hour Nurse Advice Line – (866) 389-7613
Our nurse advice line is available 24 hours a day, 7 days a week, and 365 days a year. This service is offered to you at no additional cost. Our experienced Registered Nurses are ready to help you with things such as:
• Symptoms you cannot or do not know how to manage
• Proper dosage of medications
• Questions about pregnancy
To search for a Health New England in-network provider, please visit healthnewengland.org/provider-search. If you need assistance or have questions about your benefits, please call our Member Services team at (800) 310-2835 (TTY: 711). Our representatives are available 8 a.m. – 6 p.m., Monday – Friday.
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