{"id":7826,"date":"2022-10-28T20:25:54","date_gmt":"2022-10-28T20:25:54","guid":{"rendered":"http:\/\/hnetalk.com\/provider\/?p=7826"},"modified":"2022-10-28T20:25:54","modified_gmt":"2022-10-28T20:25:54","slug":"interactive-voice-response-11-22","status":"publish","type":"post","link":"http:\/\/hnetalk.com\/provider\/interactive-voice-response-11-22\/","title":{"rendered":"Interactive Voice Response (IVR)"},"content":{"rendered":"<p>As part of our goal to improve how quickly providers obtain information, Health New England offers a 24 hour\/7 day a week service to obtain eligibility and claim status through an Interactive Voice Response (IVR) system. This automated phone system technology allows for incoming callers to access information by a voice response system of pre-recorded messages.<\/p>\n<p>Even with this automated system, Health New England has made it our mission to speak live to our customers. Since going live less than a year ago, our representatives have assisted each caller with 3 claim questions before redirecting the caller back into the IVR system.<\/p>\n<p><em><strong>Effective immediately, and to support our continued efforts to provide exemplary service to all in our network, we will be reducing this 3 claim questions to 1 claim question<\/strong><\/em>. With this change, please keep in mind, the answers to the majority of your claim questions are within the IVR system. This should in no way delay you from obtaining the answers you need in a timely manner. Not only is the system easy to use, but our Resources page at <a href=\"http:\/\/healthnewengland.org\/Providers\/Resources\" target=\"_blank\" rel=\"noopener\">healthnewengland.org\/Providers\/Resources<\/a>, click Interactive Voice Response (IVR), provides frequently asked questions to ensure ease of use with the system.<\/p>\n<p>For any additional questions regarding this change, please call your Provider Relations Representative at (800) 842-4464, ext. 5000, or send an email to <a href=\"mailto:providerrelations@hne.com\" target=\"_blank\" rel=\"noopener\">providerrelations@hne.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of our goal to improve how quickly providers obtain information, Health New England offers a 24 hour\/7 day a week service to obtain eligibility and claim status through an Interactive Voice Response (IVR) system. This automated phone system technology allows for incoming callers to access information by a voice response system of pre-recorded [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[92],"tags":[126],"class_list":["post-7826","post","type-post","status-publish","format-standard","hentry","category-provider-newsletter","tag-interactive-voice-response"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZHB-22e","_links":{"self":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/comments?post=7826"}],"version-history":[{"count":1,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7826\/revisions"}],"predecessor-version":[{"id":7827,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7826\/revisions\/7827"}],"wp:attachment":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/media?parent=7826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/categories?post=7826"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/tags?post=7826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}