{"id":7200,"date":"2022-01-25T10:30:34","date_gmt":"2022-01-25T10:30:34","guid":{"rendered":"http:\/\/hnetalk.com\/provider\/?p=7200"},"modified":"2022-01-25T19:06:54","modified_gmt":"2022-01-25T19:06:54","slug":"interactive-voice-response-ivr","status":"publish","type":"post","link":"http:\/\/hnetalk.com\/provider\/interactive-voice-response-ivr\/","title":{"rendered":"Interactive Voice Response (IVR)"},"content":{"rendered":"<p>We communicated back in July 2021 about our new interactive voice response (IVR) system, which is a quick and efficient self-service tool offering direct access to claims and eligibility status 24 hours a day, 7 days a week.<\/p>\n<p>We are now live with this tool, and have taken the feedback we heard from our provider community and created a resource at <a href=\"https:\/\/healthnewengland.org\/Providers\/Resources\" target=\"_blank\" rel=\"noopener\">healthnewengland.org\/Providers\/Resources.<\/a> Once on the Resources page, click Interactive Voice Response (IVR) for frequently asked questions (FAQs) to help you navigate the system.<\/p>\n<p>As always, to continue serving our community, if you have questions not found on this page, please call your Provider Relations Representative at (800) 842-4464, extension 5000, or send an email to providerrelations@hne.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We communicated back in July 2021 about our new interactive voice response (IVR) system, which is a quick and efficient self-service tool offering direct access to claims and eligibility status 24 hours a day, 7 days a week. We are now live with this tool, and have taken the feedback we heard from our provider [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[92],"tags":[126,127],"class_list":["post-7200","post","type-post","status-publish","format-standard","hentry","category-provider-newsletter","tag-interactive-voice-response","tag-ivr"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZHB-1S8","_links":{"self":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/comments?post=7200"}],"version-history":[{"count":2,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7200\/revisions"}],"predecessor-version":[{"id":7211,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/7200\/revisions\/7211"}],"wp:attachment":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/media?parent=7200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/categories?post=7200"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/tags?post=7200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}