{"id":6728,"date":"2021-07-30T14:11:35","date_gmt":"2021-07-30T14:11:35","guid":{"rendered":"http:\/\/hnetalk.com\/provider\/?p=6728"},"modified":"2021-07-30T14:11:35","modified_gmt":"2021-07-30T14:11:35","slug":"coming-soon-ivr-interactive-voice-response","status":"publish","type":"post","link":"http:\/\/hnetalk.com\/provider\/coming-soon-ivr-interactive-voice-response\/","title":{"rendered":"Coming Soon IVR (Interactive Voice Response)"},"content":{"rendered":"

Beginning in October, Health New England\u2019s Member and Provider Services teams will offer a voice-activated, self-service option so providers can quickly obtain benefits, eligibility and claim status. This quick and efficient self-service tool offers direct access to information 24 hours a day, 7 days a week.<\/p>\n

Similar to how you reach us today, call (413) 787-4000 or (800) 842-4464, press \u201cOption 3,\u201d then press \u201cOption 3\u201d again, and Health New England will automatically connect you to the self-servicing unit. To ensure your call is efficient, please have available your NPI Number, Tax ID number, the Member\u2019s name, date of birth, and ID number; the dates of service and billable amount is important as well.<\/p>\n

Initially, you will enter your NPI or Tax ID number; the voice operator will walk you through each step, confirming details before moving onto the next step. The Member information, dates of service and billable amount will further help to connect you to the correct information. If you are unsuccessful in obtaining the status you need, there is an option to allow you to speak with a Service Representative.<\/p>\n

For more information, please do not hesitate to speak with your Provider Relations Representative at (800) 842-4464, extension 5000. You may also email questions to providerrelations@hne.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Beginning in October, Health New England\u2019s Member and Provider Services teams will offer a voice-activated, self-service option so providers can quickly obtain benefits, eligibility and claim status. This quick and efficient self-service tool offers direct access to information 24 hours a day, 7 days a week. Similar to how you reach us today, call (413) […]<\/p>\n","protected":false},"author":1,"featured_media":6729,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[92],"tags":[],"class_list":["post-6728","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-provider-newsletter"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/hnetalk.com\/provider\/wp-content\/uploads\/2021\/07\/woman-phone-work-computer.jpg?fit=2531%2C1184","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZHB-1Kw","_links":{"self":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/6728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/comments?post=6728"}],"version-history":[{"count":1,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/6728\/revisions"}],"predecessor-version":[{"id":6730,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/posts\/6728\/revisions\/6730"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/media\/6729"}],"wp:attachment":[{"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/media?parent=6728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/categories?post=6728"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/hnetalk.com\/provider\/wp-json\/wp\/v2\/tags?post=6728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}