QUICK TIPS FOR PROVIDERS TO HELP IMPROVE CAHPS AND HOS PERFORMANCE RATINGS

Posted on March 21, 2022

As you may know, two different patient satisfaction surveys impact a health plan’s CMS Star ratings: The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is typically mailed to Plan members from March to June. The Health Outcomes Survey (HOS) is typically mailed to members July through November 2022.   EOHHS and CMS have […]