Provider Explanation of Payment (EOP)
Posted on February 14, 2011
At HNE, our mission is to improve the health and life of the people in our communities. Our green
initiatives, including replacing print media with electronic, supports this mission. We have discontinued
our practice of enclosing an Explanation of Payment (EOP) with your payment. Instead, we’ve set up an
easy to use, secure web portal where you can review your EOP anytime, anywhere you have internet
access. Just go to http://hnedirect.com, if you have a HNEdirect account, login to HNEDirect and find
your EOPs under the Reports tab. If you do not have an HNEDirect account, click “EOP Search” then
complete all of the information under the heading EOP Search. Make sure you review and agree to the
User Agreement.
To protect patient privacy, you will have to start a new search for each EOP.
