Product Benefit Update
Posted on April 26, 2024
Behavioral Health Wellness
On February 26, 2024, we notified our network that our Fully Funded Commercial* members will have access to one in-person behavioral health wellness visit per year. These appointments may be with an in-network PCP or licensed behavioral health counselor, and we requested you to bill the visit separately from the annual PCP visit. In addition, you may also perform these services with an established patient as a telehealth visit. However, if you decide to, we strongly recommend the use of video capabilities as opposed to a telephone assessment.
*This may be applicable to some self-funded employer group members. Please call Member Services at (800) 842-4464, extension 5025, to understand benefits.
If you have any questions about the information in this notice, please contact Health New England Provider Experience at (800) 842-4464, extension 5000. A representative is available Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. You may also send an email to providerrelations@hne.com.
