HNE Medicare Advantage ID Card Printing Error – Member Cards to be Reissued
Posted on December 30, 2015
We would like to inform you that Health New England recently experienced issues with our Medicare Advantage member ID cards. As a result, the ID cards were printed and mailed to members with incomplete member ID numbers. They were missing the suffix number “01.”
The error has been corrected and new ID cards have been mailed to all affected Medicare Advantage members. We are asking those members to destroy their old ID card once they receive their new card.
If you encounter issues processing a claim with Health New England because of this ID card error, please simply add “01” to the end of the member ID number listed on the member’s ID card and it should process successfully. If you have any questions, please contact our Member Services Department at (800) 310-2835.
