CareCore National Portal Platform
Posted on November 11, 2024
Effective January 1, 2025, the management of Health New England radiology and cardiology prior authorizations through eviCore will transition from the MedSolutions portal platform to the CareCore National portal platform. While this change will have minimal impact on providers, the steps to submit authorizations requests through the portal will slightly change. To prepare, we invite you to attend one of our upcoming virtual training sessions (listed below). Additionally, while the portal is the most efficient method to request authorization, the following new phone and fax numbers for radiology and cardiology prior authorization requests will be effective as of January 1, 2025 – (Phone) 866-668-9659 and (Fax) 800-540-2406.
Virtual Health New England Migration Provider Orientation
What: A 30-60 minute informational session and demonstration of how to submit prior authorization requests through the new portal platform
Who: Designed specifically for provider office staff
Where: Virtual via WebEx
Dates/Times:
- Tuesday, Dec. 17, 2024, at 10:00 a.m.
- Friday, Dec. 20, 2024, at 1:00 p.m.
- Wednesday, Jan. 8, 2025, at 11:00 a.m.
Register today:
- Go to http://EviCore.webex.com
- Select “WebEx Training” from the menu bar on the top left.
- Click the “Upcoming” tab.
- Type “Health New England Migration Provider Orientation” into the search bar and click “Search”
- Click “Register” next to the session you wish to attend, and enter your information.
Once you have registered, you will receive a confirmation email. Please keep the email so you have the WebEx link, meeting number, password, and call-in number for the session you will be attending. We recommend that you add the session to your calendar so you receive meeting reminders.
For inquiries regarding the eviCore web portal, email the Web Support team at portal.support@EviCore.com, or call (800) 646-0418 (Option 2). For any Client or Provider inquiries not associated with this training, email ClientServices@EviCore.com or call (800) 646-0418 (Option 4).
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