When You Need Behavioral Health Services, We’ve Got You Covered
Posted on May 21, 2020
Are you feeling extra stressed, anxious or sad these days? You are not alone. Many Americans are experiencing increased stress and anxiety over the uncertainty of the COVID-19 pandemic, social distancing and stay-at-home orders. While these feelings are normal, especially under the circumstances, some people may find it difficult to cope with the stress on their own.
If you find yourself having trouble adjusting, dealing with persistent anxiety, or feeling depressed or hopeless much of the time, know that there is help.
As a Health New England member, you have behavioral health coverage to get the care you need.
Behavioral health coverage
As part of our commitment to improve the health and lives of the people in our communities, Health New England offers behavioral health coverage to all of our members, including children and adolescents.
Our Behavioral Health programs include mental health, depression and substance use disorder services. In addition, we offer social case management.
Our Behavioral Health for Children and Adolescent (BHCA) services include the following: intensive community-based acute treatment, family stabilization team, intensive care coordination, in-home behavioral services, and mobile crisis intervention.
For more information about our programs, visit healthnewengland.org/behavioral-health.
Options for getting the help you need
- Call your Primary Care Provider: Your doctor can talk to you about what you are experiencing and what care and treatment options are available to you.
- Talk with a Health New England Care Manager: Our Care Management team is available to help you access your benefits and coordinate services for you. Please call (800) 842-4464 or (413) 787-4000, ext. 3940, Monday-Friday, 8:00 a.m. to 5:00 p.m.
- Find a Behavioral Health Provider: Go to healthnewengland.org and click “Find a Provider” at the top of the page to search online for a provider.
- Schedule a Visit with Teladoc:* As a Health New England member, you can use the Teladoc Behavioral Health benefit* and schedule a virtual visit with a therapist. Learn more at healthnewengland.org/bhteladoc or call 1-800-Teladoc.
- Call our Member Services Team: For assistance finding a behavioral health provider, call (413) 787-4004 or (800) 310-2835 (TTY: 711), Monday–Friday, 8:00 a.m. to 6:00 p.m.
National support hotlines
- National Suicide Prevention Lifeline: The Lifeline provides 24-hour, toll-free, and confidential support to anyone in suicidal crisis or emotional distress. Call 1-800-273-TALK (8255). Support is available in English and Spanish.
- Disaster Distress Hotline: People affected by any disaster or tragedy can call this helpline, sponsored by the Substance Abuse and Mental Health Services Administration, to receive immediate counseling. Call 1-800-985-5990.
- Veterans Crisis Line: This helpline is a free, confidential resource for Veterans of all ages and circumstances. Call 1-800-273-8255, press “1”; or text 838255 to connect with 24/7 support.
*Teladoc Behavioral Health benefit applies to fully funded groups and Health Connector members. Not all employer groups participate in the Teladoc benefit. Please check your plan materials for details and cost share information.
Sources: https://www.nimh.nih.gov/health/topics/older-adults-and-mental-health/index.shtml;
https://www.mentalhealth.gov/; and https://www.cdc.gov/aging/mentalhealth/depression.htm
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