Use Your New Medicare Advantage ID Card in 2020
Posted on December 17, 2019
OptumRx is your New Pharmacy Benefits Manager
Health New England has changed our pharmacy benefits manager from Castia Rx to OptumRx®. Beginning on January 1, 2020, OptumRx will administer prescription drug benefits for our Medicare Advantage members who have prescription drug coverage through one of our plans.
New ID Cards in the Mail
We are issuing new Health New England Medicare Advantage ID cards with new pharmacy information on them. If you have one of our Medicare Advantage plans with Rx coverage, you should have or will soon be receiving your new member ID card in the mail.
Begin using your new Health New England Medicare Advantage ID card on January 1, 2020, and destroy your old card.
Questions about 2020 Rx Benefits
For questions about your 2020 prescription benefits or home delivery, please call OptumRx Member Services toll-free at (800) 393-0395 (TTY: 711), Monday—Friday, 9 a.m.—9 p.m., and Sat./Sun., 9 a.m. —6 p.m. Eastern Time. After December 26, they will be available 24 hours a day, 7 days a week. More information about Home Delivery is available online at optumrx.com.
Questions about this transition or your overall plan benefits should be directed to Health New England Medicare Advantage Member Services at (413) 87-0010 or toll-free at (877) 443-3314 (TTY: 711), Monday—Friday, 8 a.m.—8 p.m. (Oct. 1—Mar. 31: 8 a.m.—8 p.m., seven days a week).
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