Urgent Care or ER – Which to Choose?
Posted on June 6, 2022
Did you know that an emergency room visit for non-emergency medical issues can cost you up to $100 in copays or more?
As a Health New England member, you have many ways to access the health care you need that can save you time and money. Check out your options below:
Primary Care Providers
Having a primary care provider (PCP) is very important.* We encourage you to choose a PCP so you can establish a relationship and discuss ways to stay healthy, and manage any chronic conditions you may have. They can also treat you for minor illnesses and injuries, even after normal business hours.
Contact Your PCP First
For non-emergency medical issues, always contact your PCP first. Most of our in-network PCPs see patients for non-emergency medical issues on a timely basis. In addition, many doctors’ offices now offer telehealth services if you can’t make it to an in-person visit.
If You Need Non-Emergency Care After Hours
Because medical problems can occur at any time, Health New England’s in-network PCPs have 24/7 coverage for calls.
Other Options for Non-Emergency Care
- Have a virtual medical visit with Teladoc® – our telehealth service – by calling 1-800-835-2362 or visiting www.Teladoc.com/HNE. Cost share may apply depending on your plan. Does not apply to all self-funded members – not all self-funded employer groups participate in Teladoc.
- Call our free 24-hour Nurse Advice Line at (866) 389-7613 with medical questions.
Urgent Care Centers
Urgent care centers have capabilities to handle some minor medical emergencies like:
• Broken bones and sprains
• Bronchitis and pneumonia
• Insect bites, rashes and more
Remember, call 911 or go to the nearest emergency room if you need immediate medical attention for:
• Life-threatening medical conditions that may cause loss of life
• Medical conditions that cause serious or severe symptoms
• Injuries that may cause lasting physical damage
Here is a helpful Choosing the Correct Care flyer to download. In addition, here is a listing of Urgent Care Centers in the area.
*HMO plan members are required to select a PCP. PPO plan members are not required to select a PCP, but it is highly recommended to have a PCP for continuity of care, and for non-emergency care.
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