Need to view a claim? Use the Member Portal
Posted on June 7, 2017
Managing your health care benefits can be easy when you use the tools available on Health New England’s member portal. As a Health New England member, all you have to do is go to my.HealthNewEngland.org and log in or click “Register” if you haven’t logged in before.
Once logged in, check out these great member portal features and tools:
- Claims and EOBs* – View recently processed medical and pharmacy claims or download an Explanation of Benefits (EOB) for medical claims that have a member cost responsibility.
- Provider Search – Find a provider, see who’s accepting new patients, or change your PCP selection.
- Benefit Details – Reference benefits included in your health plan.
- Pharmacy Benefits – Learn about your personal pharmacy benefits, look up drugs and pharmacies, sign up for mail order and more.
- Cost of Care Calculator – Estimate the cost of medical treatments or services, and compare costs among area providers to help you make the most cost-effective choice.
- Teladoc® (24/7 access to a physician)** – Get to Teladoc, your telehealth benefit, directly with single sign-on – some of your member information is pre-populated, making registration simple.
In addition, if you’re enrolled in a high deductible health plan, the member portal gives you one-click access to your health savings account (HSA) information on HealthEquity’s website.
Register today
If you haven’t done so already, register today at my.HealthNewEngland.org. Also, encourage your covered dependents (age 18+) to register as well.
*Explanations of Benefits (EOBs) are provided in electronic format on the member portal and are not mailed to members. You can print an EOB from the Claims page on the member portal, or you can change your mailing preferences to have your EOBs mailed to your home. To do this, log into the member portal at my.HealthNewEngland.org and mouse over your name at the top right of the page. Click “Member Preferences” and check the box for “Manage my Paperless Preferences” to change your mailing preferences. You can also request paper copies by calling Member Services at (413) 787-4004 or toll-free at (800) 310-2835 (TTY: 711).
**Teladoc is available for most members; however, some self-funded employer group members are not eligible.
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