Going On Vacation? You’re Covered.

Posted on June 10, 2021

Vacation can be relaxing and great fun. But, what if you get sick or hurt while you’re away? Don’t worry, Health New England has you covered.*

We cover medical emergencies, urgent care, and prescription drugs outside of the Health New England service area. Our worldwide emergency coverage includes stabilization care and post-stabilization care at the direction of your treating physician. We also cover ambulance transportation if other means of transport would endanger your health.

Before you go
Prior to leaving for vacation, be sure to:

• Book necessary appointments with your primary care provider (PCP) for routine care, laboratory tests, screenings and prescription refills.
• Get any required vaccinations before traveling outside the U.S.
• Pack enough medications for your trip.
• Take your PCP’s phone number.
• Pack your insurance ID card.
• Set up Teladoc® account ahead of time.**

What to do if you need care

Non-emergency medical issues:
Consult your PCP first, whenever possible. However, if you can’t reach your doctor, Health New England offers other options:

Teladoc** — Request a phone or online consultation with a U.S. board-certified physician to treat non-emergency medical issues such as colds and the flu, bronchitis, allergies, rashes and more. Learn more at healthnewengland.org/Teladoc or call 1-800-Teladoc. The member cost ranges from $0 to $50 copay, depending on your plan. (Teladoc is available for most Health New England members; however, some employer groups do not participate in the Teladoc benefit.)

Nurse Advice Line — Free health advice is available from experienced registered nurses 24 hours a day, 7 days a week by calling Health New England’s health information line at (866) 389-7613. A team of medical professionals is available to answer questions about your health, help you determine whether to seek additional care, and address medication questions.

Emergency situations:
If you have a true medical emergency, call 911 (in the U.S.) or go to the nearest emergency room (ER) immediately. Be aware that you’ll be responsible for paying your ER copay/deductible. (Outside the U.S.: You may be required to pay out-of-pocket for emergency medical services. Your plan will reimburse you for qualified*** emergency medical expenses minus any applicable copay/deductible.)

*In accordance with your plan benefits. All services require prior approval and are subject to the terms of your Explanation of Coverage (EOC). Routine care, medical evacuation and repatriation are not covered.

**Teladoc is available to Health New England fully funded, self-funded, Medicare Advantage and BeHealthy Partnership plan members. Some self-funded plan members are not eligible. Please contact Member Services at (800) 310-2835 for more information.

***If you receive treatment for covered services from an out-of-plan hospital for a condition that is not an emergency medical condition, you will be responsible for payment for such covered services as described in your benefits summary.

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