At Risk for Falls? Our Falls Prevention Initiative Can Help
Posted on November 27, 2019
To help Medicare Advantage members effectively manage their health, Health New England is pleased to offer a program focused on Falls Prevention. The goal of our Falls Prevention Program is to help you decrease your risk of falling and help you maintain your independence.
If you are at risk for falling, have fallen, or have an abnormality of gait diagnosis, you may be eligible to participate in this program. As a participant, you will work with a qualified member of the rehabilitation team who will help to identify factors that could decrease your risk of falls, and provide you with a specialized strength and balance program.
How to Enroll
If you are interested, please talk to your doctor about participating in the program or call one of the following participating facilities for more information and to enroll. Be sure to mention you are calling about the Health New England Falls Prevention Program.
» Baystate Rehabilitation Care (various locations) at (413) 794-5600, select option 3 – Rehabilitation
» Berkshire Medical Center Outpatient Rehabilitation (Pittsfield) at (413) 447-2234
Please note: If you choose to participate in the Falls Prevention Program, you will require a referral from your primary care provider or specialist for the outpatient rehabilitation services.
Get Reimbursed
Once you have completed the program, the Falls Prevention rehabilitation team will submit an attestation and reimbursement request on your behalf to Health New England to reimburse you for the copayments paid during your visits, up to the maximum amount. Members are required to pay their applicable copayment at the time of service. The reimbursement process can take four to six weeks.
Questions
Please refer to your plan’s Evidence of Coverage booklet for more information about the program. If you have additional questions, please call our Member Services team at (413) 787-0010 or toll-free at (877) 443-3314 (TTY: 711) from 8:00 a.m. to 8:00 p.m., Monday through Friday (October 1 – March 31: 8:00 a.m. to 8:00 p.m., seven days a week).
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