Ask HNE Enrollment

Posted on June 22, 2011

With this issue of Living Well for HNE Members we’re starting a new column, Ask HNE Enrollment. If you have questions for HNE’s Enrollment Department, please send them to NewsletterEditor@hne.com. We’ll ask the folks in Enrollment and print their answers in the next issue of the newsletter.

Here are a few questions that have come in to Enrollment by phone in recent months:

Q. Why do I receive multiple mailings of ID cards?

A. ID cards are generated for multiple reasons:

• When you add a dependent
• When you remove a dependent
• If your copayments or deductibles change
• If your plan benefits change
• If you re-enroll with us
• If you renew your coverage with us

If you feel you’ve received new cards in error, or if there is a mistake on your card, please contact HNE Member Services at 413.787.4004 or toll-free at 800.310.2835.

Categories: Summer 2011