Annual Notice of Change & Explanation of Coverage
Posted on September 18, 2015
Every year we send you an Annual Notice of Change (ANOC) that describes how your plan will be changing for the following year. Also, we send you an Explanation of Coverage (EOC) that details all the benefits of your plans for the next year. Look for your yellow covered book in the mail. Medicare requires all health plans to send these documents so that you can make an informed choice about your Medicare Advantage coverage.
We encourage you to read the documents and call Member Services at 413.787.0010 or toll-free at 1.877.443.3314 or TTY/ TDD 1.800.439.2370 if you have questions. A representative will be available to speak with you from 8:00 a.m. to 8:00 p.m., Monday through Friday (October 1 through February 14: 8:00 a.m. to 8:00 p.m., seven days a week).
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