5 Things You Should Know About HNE Member Services
Posted on March 16, 2015
You can call us Monday through Friday, 8am to 5pm at: 800-786-9999 or TTY: 800-439-2370.
Email us and you will get an answer to your question within 1 business day: Member Services.
- Don’t be afraid to call. It won’t affect your eligibility for MassHealth.
Some people are afraid that we will ask questions that lead to them losing their healthcare. Don’t worry! That can’t happen. Member Services asks you questions only to make sure we know who you are and have the right address to send you information. We do not re-check your eligibility. We might ask if we can give MassHealth your new address so they can send you forms. We don’t give them any information unless you say to do so. - It’s important that you make sure we have your correct address.
Of every 10 items we mail, 3 or 4 don’t get to members because the address is wrong. That means lots of people are not getting their ID cards or other important mailings! That’s why we always ask for your address when you call Member Services. If you’re not sure we have your current address, please call and give it to us. We only use it to send you things you need for your healthcare. - We can answer your questions in any language.
If you are confused about your benefits or medication, or need help finding a doctor, call us. In fact, call us with any question at all. We can speak every language on earth, including English, Spanish, Polish, French, Portuguese, and Russian. - You can call us and get free stuff!
Members can call us to get:- A gift package for every three months of your pregnancy
- A car seat for your infant or toddler
- Car seat installation
- A booster seat for your child up to age 8 or 100 pounds
- Bike helmets for your children ages 2 to 15
- We might have already answered your question online.
When many people ask the same question, we post the answer on social media.
Like our Facebook page: facebook.com/hnebehealthy
Follow us on Twitter: @hneinc
HNE Be Healthy website: http://www.healthnewengland.com/masshealth/
Share:
Comments are currently closed.
Do you have to have children?What if you have Medicare and you would like to sign up and you already have masshealth because your low income is there a certain age?
Medicare is available for individuals who are 65 or older. If you are looking to speak to a Medicare representative to hear your options please contact our Medicare member service line at Local: 413.787.0010 or Toll Free: 877.443.3314.