Get to Know Your 2024 Additional Benefits |

Get to Know Your 2024 Additional Benefits

Posted on November 30, 2023

As a Health New England Medicare Advantage member, you have access to more than just medical benefits. The following extra benefits are part of your health plan, which can help you stay healthy and improve your overall well-being. Some have been enhanced for 2024.

Additional Benefits Card – Please do not discard your current Additional Benefits Card. Your card will be reloaded with 2024 Allowance funds at the beginning of January.

Dental Allowance—Enhanced for 2024! The dental allowance amount has increased depending on which plan you are enrolled in for 2024. The allowance amount will be uploaded to your Additional Benefits Card at the beginning of 2024 for the year.

Hearing Exam & Hearing Aids—Enhanced for 2024! You’re covered for one supplemental routine hearing exam per calendar year with a copayment. And, save thousands of dollars with our hearing aid benefit. Health New England Medicare Advantage plans cover up to two hearing aids per year (one per ear) when purchased through TruHearing®. Now, save even more with our new 3-tiered copayment structure (per aid). Choose from 3 hearing aid options: $499 Standard, $699 Advanced, and $999 Premium. (You must see a TruHearing provider to use this benefit.)

Mom’s Meals Program (Post-Discharge)—Enhanced for 2024! We partner with Mom’s Meals to provide meals to eligible Medicare Advantage members who have undergone outpatient joint replacement surgery, or have been discharged from an inpatient hospital stay, a skilled nursing facility, or a rehab stay.* Upon discharge, if you qualify, our Care Management team will submit a request on your behalf to have up to 28 fully-prepared, nutritious meals (up to 2 meals per day for 14 days depending on your plan)* delivered to your home by Mom’s Meals at no cost to you.
*For Baystate Health Preferred plan: this benefit does not apply to outpatient joint replacement surgery or rehab stay, and is only for up to 2 meals per day for 7 days (maximum of 14 meals).

Over-the-Counter (OTC) Care—Enhanced for 2024! As a Medicare Advantage member, you are eligible for OTC benefits through Optum® Personal Care Benefits. You get a $65 credit every three months (credits expire at the end of each quarter). Use your credits to
purchase OTC products from the Optum Personal Care Benefits catalog, website, mobile app, call center or mail-in order form. An OTC items catalog will be sent to you directly from Optum Personal Care Benefits in the mail in January.

Comprehensive Health Assessment—Members of Health New England Medicare Advantage receive free, online access to the Healthy Directions web portal, powered by WebMD ONE®, at webmdhealth.com/hne. Take advantage of the portal’s many helpful tools and complete your comprehensive Health Assessment so we can help you manage your health effectively.

findhelp Community Resource—Members have access to findhelp, a search tool that connects you to verified social care providers in your community. You can find support for financial assistance, food pantries, medical care, and other free or reduced-cost services. Visit healthnewengland.findhelp.com.

Nutritional Education—4 Visits for $0 Copay: Our plans provide medical nutrition education. This benefit is available to all members and includes up to four one-hour visits with an in-plan provider per calendar year at $0 copay.

Teladoc® for $0 Copay—With Teladoc, members can request a phone, mobile app or online video consultation with a U.S. board-certified physician any time to treat non-emergency, non-chronic medical issues. Go to Teladoc.com/HNE, download the mobile app or call
(800) 835-2362 to get started.

Vision Care & Prescription Eyewear—With EyeMed®, you pay nothing for one routine eye exam with refraction per calendar year. Medicare Advantage members get a $200 allowance at point of service every two calendar years from an in-network EyeMed provider. (You must see an EyeMed provider to use this benefit.)

Wig Reimbursement—Medicare Advantage members who are on or have recently undergone chemotherapy are eligible to receive a $350 wig reimbursement (per calendar year). Submit a physician’s note and receipt of purchase with your reimbursement form found at healthnewengland.org/medicare/forms.