2019 Member Rights & Responsibility for Fully Funded Plans

Posted on February 19, 2019

Dear Health New England Subscriber:

Each year, Health New England is required by state and federal laws and national accreditation standards to tell you about certain rights and services available to you as a member.

Click here to learn more information about the following listed below:

I. Health New England Location and Service Hours
II. Health New England’s In-Plan Providers
III. Health New England’s Policy to encourage open clinical dialogue between our providers and our members
IV. Women’s Health & Cancer Rights Act of 1998: Annual Notice of Rights
V. Health New England’s Quality Management Program
VI. Member Rights and Responsibilities
VII. Inquiries and Grievances
VIII. External Appeal Process
IX. Race, Ethnicity and Language Data Collected by Health New England
X. Health New England Care Management
XI. Health New England Health Information Line
XII. Your Rights under the Massachusetts Mental Health Parity Laws and the Federal Mental Health Parity and Addiction Equity Act (MHPAEA)
XIII. Preventive Services
XIV. How to get Information about your Plan

Please review this information. If you have any questions, please call Member Services at (413) 787-4004 or (800) 310-2835, Monday through Friday from 8 a.m. to 6 p.m. We’re here to help!

Sincerely,
Brian P. Moody
Director of Service Operations

Categories: Annoucement, Announcement