{"id":644,"date":"2014-08-20T13:19:59","date_gmt":"2014-08-20T17:19:59","guid":{"rendered":"http:\/\/www.hnetalk.com\/Employer\/?p=644"},"modified":"2014-08-20T13:19:59","modified_gmt":"2014-08-20T17:19:59","slug":"hne-contact-information-helpful-links","status":"publish","type":"post","link":"http:\/\/hnetalk.com\/employer\/2014\/08\/20\/hne-contact-information-helpful-links\/","title":{"rendered":"HNE Contact Information &#038; Helpful Links"},"content":{"rendered":"<p><a href=\"http:\/\/www.hnetalk.com\/Broker\/wp-content\/uploads\/2014\/08\/customer-service-woman.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-687\" src=\"http:\/\/www.hnetalk.com\/Broker\/wp-content\/uploads\/2014\/08\/customer-service-woman.jpg\" alt=\"customer service woman\" width=\"141\" height=\"216\" \/><\/a>HNE would like to provide you with updated contacts and links to better support our partnership with you.<\/p>\n<p>As always, your feedback is important to us.<\/p>\n<p>Please contact your account representative for any feedback or questions.<\/p>\n<p><strong>Health New England \u2013 Home Office<\/strong><br \/>\nOne Monarch Place<br \/>\nSuite 1500<br \/>\nSpringfield, MA 01144<br \/>\nPhone: 413-787-4000 or 800-842-4464<\/p>\n<p><strong>HNE Sales<\/strong> (new and existing business)<br \/>\nPhone: 413-233-3535<\/p>\n<p><strong>HNE Member Services<\/strong><br \/>\nPhone: 413-787-4004 or 800-310-2835<br \/>\nEmail for Employer: hnememberservices@hne.com<br \/>\nEmail for Members: memberservices@hne.com<br \/>\nHours: Monday \u2013 Friday, 8:00 am \u2013 5:00 pm<\/p>\n<ul>\n<li>Calls answered same day.<\/li>\n<li>Email response within 3-5 business days.<\/li>\n<\/ul>\n<p><strong>ASO Member Services (for accounts with group numbers starting with &#8220;S&#8221;)<\/strong><br \/>\nPhone: 413-233-3060 or 800-791-7944<br \/>\nEmail for Employer: hnememberservices@hne.com<br \/>\nEmail for Members: memberservices@hne.com<br \/>\nHours: Monday \u2013 Friday, 8:00 am \u2013 5:00 pm<\/p>\n<ul>\n<li>Calls answered same day.<\/li>\n<li>Email response within 3-5 business days.<\/li>\n<\/ul>\n<p><strong>HNE Enrollment<\/strong><br \/>\nFax: 413-233-2635<br \/>\nEmail: enrollment@hne.com<\/p>\n<ul>\n<li>HNEDirect online enrollment transactions processed in 1-2 business days.<\/li>\n<li>Mailed, faxed and emailed paper enrollment forms processed in 3-5 business days.For emailed enrollment transactions, email confirmation response available upon request.<\/li>\n<\/ul>\n<p><strong>HNE Accounting<\/strong><br \/>\nPhone: 413.233.3035<\/p>\n<ul>\n<li>Calls returned within 1-2 business days.<\/li>\n<\/ul>\n<h3><strong>Helpful Links<\/strong><\/h3>\n<ul>\n<li><strong>HNE Website<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/\" target=\"_blank\">http:\/\/healthnewengland.com\/<\/a><\/li>\n<li><strong>HNE Provider Search<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/Provider_lookUp\/index.html\" target=\"_blank\">http:\/\/healthnewengland.com\/Provider_lookUp\/index.html<\/a><\/li>\n<li><strong>PHCS Provider Search<br \/>\n<\/strong><a href=\"http:\/\/www.phcs.com\/\" target=\"_blank\">http:\/\/www.phcs.com\/<\/a><\/li>\n<li><strong>Pharmacy Search and Documents<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/HNE_Pharmacy\/search_pharm.html\" target=\"_blank\">http:\/\/healthnewengland.com\/HNE_Pharmacy\/search_pharm.html<\/a><\/li>\n<li><strong>Formulary Search<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/HNE_Pharmacy\/formulary.html\" target=\"_blank\">http:\/\/healthnewengland.com\/HNE_Pharmacy\/formulary.html<\/a><\/li>\n<li><strong>Mail-order Pharmacy Links and Documents<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/HNE_Pharmacy\/MailOrder.html\" target=\"_blank\">http:\/\/healthnewengland.com\/HNE_Pharmacy\/MailOrder.html<\/a><\/li>\n<\/ul>\n<h3><strong>Online Forms<\/strong><\/h3>\n<ul>\n<li><strong>Authorization of Personal Representative Form<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/HNE_Members\/documents\/HNE_Authorization_of_Personal_Representative.pdf\" target=\"_blank\">http:\/\/healthnewengland.com\/HNE_Members\/documents\/HNE_Authorization_of_Personal_Representative.pdf<\/a><\/li>\n<li><strong>Enrollment Form (electronically writable)<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/HNE_Employers\/documents\/Enrollment_Form.pdf\" target=\"_blank\">http:\/\/healthnewengland.com\/HNE_Employers\/documents\/Enrollment_Form.pdf<\/a><\/li>\n<li><strong>Fitness Reimbursement Form<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/SP_Documents\/WellnessReimbursementForm.pdf\" target=\"_blank\">http:\/\/healthnewengland.com\/SP_Documents\/WellnessReimbursementForm.pdf<\/a><\/li>\n<li><strong>Employer Forms<br \/>\n<\/strong><a style=\"line-height: 1.4em;\" href=\"http:\/\/www.healthnewengland.com\/HNE_Employers\/forms.html\" target=\"_blank\">http:\/\/www.healthnewengland.com\/HNE_Employers\/forms.html<\/a><\/li>\n<\/ul>\n<h3><strong>Benefit Plan Documents<\/strong><\/h3>\n<ul>\n<li><strong>Employer Reference Guide<br \/>\n<\/strong><a href=\"http:\/\/www.hne.com\/HNE_Employers\/Employer-Reference-Guide.pdf\" target=\"_blank\">http:\/\/www.hne.com\/HNE_Employers\/Employer-Reference-Guide.pdf<\/a><\/li>\n<li><strong>Common HIPAA Special Enrollment Qualifying Events<br \/>\n<\/strong><a href=\"http:\/\/www.healthnewengland.com\/HNE_Employers\/HIPAA_Qualifying_Events.html\" target=\"_blank\">http:\/\/www.healthnewengland.com\/HNE_Employers\/HIPAA_Qualifying_Events.html<br \/>\n<\/a><a href=\"http:\/\/www.healthnewengland.com\/HNE_Employers\/FAQ_HIPAA_Qualifying_Events.html\" target=\"_blank\">http:\/\/www.healthnewengland.com\/HNE_Employers\/FAQ_HIPAA_Qualifying_Events.html<\/a><\/li>\n<li><strong>Plan Comparisons<br \/>\n<\/strong><a href=\"http:\/\/www.hne.com\/plancompare\/PlanComparisons\/index.html\" target=\"_blank\">http:\/\/www.hne.com\/plancompare\/PlanComparisons\/index.html<\/a><\/li>\n<li><strong>Summary of Benefits and Coverage (SBC) and Charts of Benefits<br \/>\n<\/strong><a href=\"http:\/\/www.hne.com\/plancompare\/Summary_of_benefits\/index.html\" target=\"_blank\">http:\/\/www.healthnewengland.com\/plancompare\/Summary_of_benefits\/index.html<\/a><\/li>\n<li><strong>How to read your EOB<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/HNE_Members\/EOBFactSheet_EM.pdf\" target=\"_blank\">http:\/\/healthnewengland.com\/HNE_Members\/EOBFactSheet_EM.pdf<\/a><\/li>\n<\/ul>\n<h3><strong>HNE Direct<br \/>\n<\/strong><\/h3>\n<ul>\n<li><strong>HNE Direct Overview<br \/>\n<\/strong><a href=\"http:\/\/www.healthnewengland.com\/HNE_Employers\/HNEDirectEnroll\/KPS.htm\" target=\"_blank\">http:\/\/www.healthnewengland.com\/HNE_Employers\/HNEDirectEnroll\/KPS.htm<\/a><\/li>\n<li><strong>HNEDirect for Employer Login\/Registration<br \/>\n<\/strong><a href=\"https:\/\/www.hnedirect.com\/login\/index.aspx\" target=\"_blank\">https:\/\/www.hnedirect.com\/login\/index.aspx<\/a><\/li>\n<li><a href=\"https:\/\/www.hnedirect.com\/login\/chooseAccounttype.aspx\" target=\"_blank\">HNEDirect for Members Login\/Registration<br \/>\n<\/a><a href=\"https:\/\/www.hnedirect.com\/login\/index.aspx\" target=\"_blank\">https:\/\/www.hnedirect.com\/login\/index.aspx<\/a><\/li>\n<li><strong>Common HIPAA Special Enrollment Qualifying Events<br \/>\n<\/strong><a href=\"http:\/\/www.healthnewengland.com\/HNE_Employers\/HIPAA_Qualifying_Events.html\" target=\"_blank\">http:\/\/www.healthnewengland.com\/HNE_Employers\/HIPAA_Qualifying_Events.html<br \/>\n<\/a><a href=\"http:\/\/www.healthnewengland.com\/HNE_Employers\/FAQ_HIPAA_Qualifying_Events.html\" target=\"_blank\">http:\/\/www.healthnewengland.com\/HNE_Employers\/FAQ_HIPAA_Qualifying_Events.html<\/a><\/li>\n<\/ul>\n<h3><strong>Newsletters &amp; Resources<\/strong><strong><br \/>\n<\/strong><\/h3>\n<ul>\n<li><strong><strong>Member Newsletter<\/strong><\/strong> Library<br \/>\n<a href=\"http:\/\/healthnewengland.com\/HNE_Members\/news.html\" target=\"_blank\">http:\/\/healthnewengland.com\/HNE_Members\/news.html<\/a><\/li>\n<li><strong><strong>Employer Newsletter<\/strong><\/strong> Library<br \/>\n<a href=\"http:\/\/www.hnetalk.com\/Employer\/\" target=\"_blank\">http:\/\/www.hnetalk.com\/Employer\/<\/a><\/li>\n<li><strong><strong>HNETalk Healthcare Reform Resources for<\/strong><\/strong> Employers<br \/>\n<a href=\"http:\/\/www.hnetalk.com\/hcr\/\" target=\"_blank\">http:\/\/www.hnetalk.com\/hcr\/<\/a><\/li>\n<\/ul>\n<h3><strong>Healthy Directions Wellness Resources<\/strong><\/h3>\n<ul>\n<li><strong>HNEPlus Discount Program Vendor List<br \/>\n<\/strong><a href=\"http:\/\/healthnewengland.com\/HealthyDirections\/HNEPlus.html\" target=\"_blank\">http:\/\/healthnewengland.com\/HealthyDirections\/HNEPlus.html<\/a><\/li>\n<li><strong>HealthyDirections Web Portal<br \/>\n<\/strong><a href=\"http:\/\/www.healthnewengland.com\/HealthyDirectionsNew\/webMD.html\" target=\"_blank\">http:\/\/www.healthnewengland.com\/HealthyDirectionsNew\/webMD.html<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>HNE would like to provide you with updated contacts and links to better support our partnership with you. As always, your feedback is important to us. Please contact your account representative for any feedback or questions. Health New England \u2013 Home Office One Monarch Place Suite 1500 Springfield, MA 01144 Phone: 413-787-4000 or 800-842-4464 HNE [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":648,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"http:\/\/hnetalk.com\/employer\/wp-content\/uploads\/2014\/08\/customer-service-woman.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6ZZu3-ao","_links":{"self":[{"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/posts\/644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/comments?post=644"}],"version-history":[{"count":0,"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/posts\/644\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/media\/648"}],"wp:attachment":[{"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/media?parent=644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/categories?post=644"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/hnetalk.com\/employer\/wp-json\/wp\/v2\/tags?post=644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}