Multi-factor authentication

HealthEquity has added another level of security to help ensure members are protected: multi-factor authentication (MFA). MFA requires multiple pieces of information during the login process to verify the identity of the person logging into the HealthEquity portal:

• Username and password for the portal
• Access to an external account (email) where a verification code will be sent

This feature will help protect accounts by tracking login credentials and by requiring a unique confirmation code when a member’s account is accessed from a new device. This service will eventually be active for all HealthEquity accounts.

As a reminder, HealthEquity recommends sharing the tips on their “Tackle phishing & fraud” webpage with your groups and members.

Dependent card ordering

HealthEquity members can now order HealthEquity Visa® Health Account cards for their dependents directly on the HealthEquity portal. Previously, HealthEquity members were required to call member services to order additional debit cards for their dependents.

To order additional debit cards, members should log into the HealthEquity portal at www.MyHealthEquity.com and select ‘Manage Cards’ from the ‘My Account’ tab. From this screen, members can add dependents and order cards for any account they have that offers cards (i.e., HSA, FSA, HRA, HIA). To report cards lost or stolen, members should contact member services.

With more self-service account features, HealthEquity strives to provide members with the tools to independently and confidently manage their health savings.

Member chat

HealthEquity strives to continually improve the experience of members. Members can reach HealthEquity by phone, email and now chat – a new communication channel that allows for multiple access options to HealthEquity’s award-winning customer service. The benefits of chat include:

• Same great customer service available over the phone
• Real-time answers
• Accessible on any browser after login
• Available on all pages within the HealthEquity portal

To access chat, click “Contact” in the upper right corner of the HealthEquity portal. If agents are available, click “Let’s Chat” and a new window will pop-up as you are connected with a member services specialist.

DOL fiduciary ruling update

The United States Department of Labor (DOL) recently issued a final version of a new regulation, commonly referred to as the “fiduciary rule,” that expands the definition of investment advice and imposes additional fiduciary obligations for many service providers under the Employee Retirement Income Security Act (ERISA) and the Internal Revenue Code.

To provide employers and members with the most up-to-date information regarding this change, ongoing communications is being sent throughout the year. In February, HealthEquity sent a follow up communication to all HealthEquity members reminding them of these changes. To learn more, visit