HNE would like to provide you with updated contacts and links to better support our partnership with you.

As always, your feedback is important to us.

Please contact your account representative for any feedback or questions.

Health New England – Home Office
One Monarch Place
Suite 1500
Springfield, MA 01144
Phone: 413-787-4000 or 800-842-4464

HNE Sales (new and existing business)
Phone: 413-233-3535

HNE Member Services
Phone: 413-787-4004 or 800-310-2835
Email for Employer: hnememberservices@hne.com
Email for Members: memberservices@hne.com
Hours: Monday – Friday, 8:00 am – 5:00 pm

• Calls answered same day.
• Email response within 3-5 business days.

ASO Member Services (for accounts with group numbers starting with “S”)
Phone: 413-233-3060 or 800-791-7944
Email for Employer: hnememberservices@hne.com
Email for Members: memberservices@hne.com
Hours: Monday – Friday, 8:00 am – 5:00 pm

• Calls answered same day.
• Email response within 3-5 business days.

HNE Enrollment
Fax: 413-233-2635
Email: enrollment@hne.com

• HNEDirect online enrollment transactions processed in 1-2 business days.
• Mailed, faxed and emailed paper enrollment forms processed in 3-5 business days.For emailed enrollment transactions, email confirmation response available upon request.

HNE Accounting
Phone: 413.233.3035

• Calls returned within 1-2 business days.

Helpful Links

• HNE Website
  http://healthnewengland.com/
• HNE Provider Search
  http://healthnewengland.com/Provider_lookUp/index.html
• PHCS Provider Search
  http://www.phcs.com/
• Pharmacy Search and Documents
  http://healthnewengland.com/HNE_Pharmacy/search_pharm.html
• Formulary Search
  http://healthnewengland.com/HNE_Pharmacy/formulary.html
• Mail-order Pharmacy Links and Documents
  http://healthnewengland.com/HNE_Pharmacy/MailOrder.html

Online Forms

• Authorization of Personal Representative Form
  http://healthnewengland.com/HNE_Members/documents/HNE_Authorization_of_Personal_Representative.pdf
• Enrollment Form (electronically writable)
  http://healthnewengland.com/HNE_Employers/documents/Enrollment_Form.pdf
• Fitness Reimbursement Form
  http://healthnewengland.com/SP_Documents/WellnessReimbursementForm.pdf
• Employer Forms
  http://www.healthnewengland.com/HNE_Employers/forms.html

Benefit Plan Documents

• Employer Reference Guide
  http://www.hne.com/HNE_Employers/Employer-Reference-Guide.pdf
• Common HIPAA Special Enrollment Qualifying Events
  http://www.healthnewengland.com/HNE_Employers/HIPAA_Qualifying_Events.html
  http://www.healthnewengland.com/HNE_Employers/FAQ_HIPAA_Qualifying_Events.html
• Plan Comparisons
  http://www.hne.com/plancompare/PlanComparisons/index.html
• Summary of Benefits and Coverage (SBC) and Charts of Benefits
  http://www.healthnewengland.com/plancompare/Summary_of_benefits/index.html
• How to read your EOB
  http://healthnewengland.com/HNE_Members/EOBFactSheet_EM.pdf

HNE Direct

• HNE Direct Overview
  http://www.healthnewengland.com/HNE_Employers/HNEDirectEnroll/KPS.htm
• HNEDirect for Employer Login/Registration
  https://www.hnedirect.com/login/index.aspx
• HNEDirect for Members Login/Registration
  https://www.hnedirect.com/login/index.aspx
• Common HIPAA Special Enrollment Qualifying Events
  http://www.healthnewengland.com/HNE_Employers/HIPAA_Qualifying_Events.html
  http://www.healthnewengland.com/HNE_Employers/FAQ_HIPAA_Qualifying_Events.html

Newsletters & Resources

• Member Newsletter Library
  http://healthnewengland.com/HNE_Members/news.html
• Employer Newsletter Library
  http://www.hnetalk.com/Employer/
• HNETalk Healthcare Reform Resources for Employers
  http://www.hnetalk.com/hcr/

Healthy Directions Wellness Resources

• HNEPlus Discount Program Vendor List
  http://healthnewengland.com/HealthyDirections/HNEPlus.html
• HealthyDirections Web Portal
  http://www.healthnewengland.com/HealthyDirectionsNew/webMD.html