In the coming weeks, HealthEquity is adding another level of security to help ensure members are protected when logging into their portal. It’s called multi-factor authentication (MFA). MFA requires multiple pieces of information during the log in process to verify the identity of the person logging in:

1. Username and password for the HealthEquity portal
2. Access to an external account (phone or email) where a verification code will be sent

MFA helps protect accounts by tracking login credentials and by requiring a confirmation code when a member’s account is accessed from a new device.

NOTE: MFA does not currently apply to members who access the online portal via single sign-on from Health New England’s member portal.

To learn more about the MFA process, view HealthEquity’s PowerPoint presentation and FAQ.