At Health New England, we recently discovered that we made an error impacting the small group rates being charged for coverage obtained through Health Connector for Business. When brokers look for health insurance for their clients, rates on Health Connector for Business should be the same as coverage off the Exchange.

If you represent a group that obtained group coverage through Health Connector for Business after Oct. 1, 2017, that group was likely impacted by this error. We will contact you and your impacted group(s) directly with details about correct premiums and how refunds will be handled.

At Health New England, we are committed to providing the best possible service, which includes informing you of errors such as this. We apologize to you and Health Connector for Business for this error and want you to know that we appreciate your understanding and our continued relationship.

If you have any questions or concerns, please do not hesitate to reach out to your account representative.