At Health New England, we value your business and time. The following is a quick reference guide to assist you in submitting requests to Member Services for research. By providing the information listed for each type of request when initiating contact with Member Services, you will help ensure that your request is handled as quickly as possible.

*The Authorization of Personal Representative form allows Health New England to disclose necessary Protected Health Information (PHI). This form can be found at healthnewengland.org/forms.

For a printable version, click here.

Health New England Member Services | (413) 787-4004 or toll-free (800) 310-2835
Our staff is available Monday through Friday, 8:00 a.m. to 6:00 p.m.